At Neil Bailey Swimming our customer’s privacy is our priority. This notice will set out our policy in regards to email enquiries and website. Our enrolment/booking/online payment systems all have separate privacy policies which are linked below.
Please read this document carefully – if you have any questions, email our office at firstname.lastname@example.org
Who will hold your information?
What information do we collect?
We collect information from you during the enrolment process for our term time lessons, on our online enquiry form on our website and during the booking process for our Challenge Swimming Lessons.
During enrolment, online enquiry or booking, you may be asked to fill in your name, your child/children’s/swimmer’s name, e-mail address, home address, phone number and any allergy or additional needs information relating to your child/children/swimmer. During payment for our services, you may be asked to input financial information in order to pay online through Club Enrolment via bank transfer, direct debit, cash or cheque. On BookingBug you will be asked to pay through PayPal.
What do we use your information for?
Any information collected may be used in one or more of the following ways:
- Making contact with you via telephone
The information you give during the above processes gives us the details needed to make contact with you to either discuss your booking/enrolment, or in the case of an emergency.
- To send periodic marketing emails or emails relating to your booking/enrolment
The email address you provide may be used to send you marketing and event materials, lesson information, booking/enrolment confirmation, account set up and administration, respond to inquiries, and/or other requests or questions.
- Internal research and development purposes
We may email you to ask for feedback on your experience in order to improve our services. This is optional.
- Lesson enrolment/bookings
Details such as your name, your child/children’s/swimmer’s name, e-mail address, home address, phone number and any allergy or additional needs information relating to your child/children/swimmer, will be used and stored on Club Enrolment and BookingBug in order to enrol your child/swimmer/book your child/swimmer in for lessons. This information is then stored within these systems. Details such as your name, your child’s/swimmer’s name and your mobile number are kept on attendance registers within secured tablets issued to poolside staff. These details are necessary to mark attendance and for use in an emergency.
How do we protect your information?
The personal information you may have provided is kept confidential and not passed on to any third parties other than the companies listed in this document. For bookings/enrolments and payment, we use BookingBug, PayPal and Club Enrolment, who have their own privacy policies which can be accessed via the links below:
Club Enrolment: https://www.clubenrolment.com/NeilBailey/termsandconditions.php
How long do we keep personal data for?
Details such as your name, your child/children’s/swimmer’s name, e-mail address, home address, phone number and any allergy or additional needs information relating to your child/children/swimmer and financial details will be stored in our systems for the duration of your enrolment with Neil Bailey Swimming and thereafter to comply with all and any statutory requirements for retention.
Third Party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website or social media pages. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback.
How to contact us?
If you have any questions or concerns in regards to our privacy practises, your personal data or if you wish to file a complaint, please contact us online, or via email or phone. The contact details are listed below: